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Last updated: August 6, 2026
We want you to be happy with your purchase from Twig by Dr. Scott. If you are not satisfied with your product, you may request a refund within 14 days of delivery.
To request a refund, contact us at support@twigbydrscott.com within 14 days of the date your order was delivered. Please include your name, order number, and a brief explanation of the issue.
Because Twig is a personal oral-care product, we may ask that any unused and unopened products be returned before a refund is issued. Products that have been used do not need to be returned unless we specifically request them.
Refund requests submitted more than 14 days after delivery may not be accepted.
Once your refund is approved, it will be issued to your original payment method. Please allow several business days for your bank or payment provider to process and post the refund.
Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect.
Please inspect your order when it arrives. If your order is damaged, defective, incomplete, or incorrect, contact us as soon as possible at support@twigbydrscott.com.
Please include your order number and, when possible, photographs showing the issue. We will work with you to provide a replacement or refund.
Do not send products back without first contacting us. If a return is required, we will provide return instructions.
Unless the product was damaged, defective, or sent incorrectly, customers may be responsible for return shipping costs.
The following items may not be eligible for a refund:
Purchases made through Amazon or another third-party retailer must be returned through the retailer where the purchase was made and are subject to that retailer’s return policy.
For refund or return questions, contact:
Dr. Scott & Co. LLC
Email: support@twigbydrscott.com