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Effective Date: August 6, 2026
Thank you for shopping with Twig by Dr. Scott. We work hard to process and ship your order as quickly as possible.
Most orders are processed and shipped the same business day. However, orders placed later in the day, on weekends, on holidays, or during periods of high order volume may require one to two business days for processing.
Business days are Monday through Friday, excluding federal holidays.
Once your order has shipped, you will receive a confirmation email containing tracking information when available.
Available shipping options, rates, and estimated delivery times will be displayed at checkout. Delivery estimates begin after your order has been processed and transferred to the shipping carrier.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery times.
Please review your shipping address carefully before completing your purchase. Twig by Dr. Scott is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
Contact us as soon as possible if you need to make an address change. We will make every effort to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
If your tracking information shows that your package is still in transit, please allow additional time for the carrier to complete delivery.
If your package is marked as delivered but cannot be located, please check around the delivery location, ask other members of your household, and contact the shipping carrier. Packages are sometimes scanned as delivered shortly before they arrive.
Please contact us through www.twigbydrscott.com if your order appears to be lost or has experienced an unusual delay. We will review the situation and assist you with the available next steps.
If your order arrives damaged, please contact us promptly and include your order number, a description of the damage, and photographs of the product and packaging. We will review the issue and work to make it right.
International shipping is not available at this time. Please check back soon for updates.
We may update this Shipping Policy periodically to reflect changes to our shipping practices, carriers, or services. The updated effective date will be posted at the top of this page.
For questions about an order or this Shipping Policy, please contact us through www.twigbydrscott.com.